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Your satisfaction is our priority In order to create a customer experience you will enjoy we would like you to read and understand the following. Please address any queries to us at the company's address or contact us on 01202 810100.

All prices displayed here are subject to availability and are liable to be withdrawn at any time without notice.

IMPORTANT: Please note that you have a right to cancel this contract. Details of the cancellation rights are set out below.

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By using our website and/or placing an order for goods you confirm your agreement to our terms and conditions.

 

Terms & Conditions

 

Definitions

In this Agreement, the following words shall have the following meanings:
'Buyer', 'You', 'Your' means any person accessing the Website or placing an order through the Website or over the Telephone.
'Goods' means as set out and accepted on the order form.
'Price' means as specified on the Website at the time of ordering.
'Seller', 'We', 'Our', 'Us' means Three Cross Motorcycles Ltd, 6 Old Barn Farm Road, Woolsbridge Industrial Estate, Three Legged Cross, Dorset BH21 6SP. Registered in England & Wales. Company Registration Number: 1385820
'Website' means any website owned or used by us in relation to our business.
'Business Day' means Monday - Friday (inclusive), but excluding public holidays

General

The Buyer agrees to buy, and the Seller agrees to sell, the Goods at the Price stated on the website when the order is placed
The quantity and description of the Goods are set out on the order form
All orders for goods shall be deemed to be an offer by you to purchase goods pursuant to these terms and conditions
You undertake that all details you provide to us for the purpose of ordering or purchasing Goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
No order submitted by you shall be deemed to be accepted by us unless and until we confirm acceptance of your order by email to the email address you provide or by telephone. Our acceptance of your order brings into existence a legally binding contract between us.
We are entitled to refuse any order placed by you and will not be required to provide an explanation
You shall be responsible for ensuring that the specification selected by you is accurate.

Conditions applicable

The express provisions of these terms and conditions shall apply to the sale of the Goods by us to you. Save where terms are implied by statute, any provisions not set out in these terms and conditions, including any which you apply or purport to apply, shall not be terms and conditions concerning the sale of the Goods by us to you, however such provisions are introduced (including but not limited to provisions included on purchase order(s), confirmations of order or similar documents).
Any variation to the provisions of these terms and conditions (including any special terms and conditions agreed between the Parties) shall be inapplicable unless agreed in writing by the Seller.

Buyer's right to cancel the contract

You may cancel your contract with us for the Goods you order at any time up to the end of the seventh Business Day from the date you receive the Goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

To cancel your contract you must notify us in writing. All returns must be approved.

If you have received the Goods before you cancel your contract then you must send the Goods back to our contact address at your own cost and risk. If the goods have been dispatched before you cancel we will organise collection at your own cost and such cost will be the same as the original delivery price paid by you. If you have not unpacked or assembled the Goods before you cancel the contract, then you must not unpack or assemble the goods. If you have assembled the Goods but not used them before you cancel the contract then you must disassemble the goods so that they are in the same state that they were on arrival and you must repackage the goods for their return delivery. You must contact us immediately the goods are ready for return and we will organise collection at your own cost and such cost will be the same as the original delivery price paid by you. You have a legal obligation to take reasonable care of the Goods at all times while they are in your possession. If you fail to take reasonable care of the Goods we shall be entitled to compensation for any damage caused by that failure.

You are entitled to examine and to test the Goods prior to making any decision to cancel the contract. However, that right to test the Goods is not unlimited. Its purpose is to give the same opportunity to examine and test the Goods that you would have had if you had actually seen the goods prior to making a decision to purchase them. As part of or in addition to that right, we permit you to ride the Goods for a distance of no more than 3km before you make any decision to cancel the contract. If you make any further use of the Goods or conduct any more extensive testing we will not consider the Goods to be unused. It is in that context that the terms 'used' and 'unused' should be understood in this clause 4.
If we find that the Goods have not been returned to us in unused condition with original packaging, we reserve the right to refuse the return of the goods or deduct up to 25% of the original selling price from the refund amount, the amount of that deduction depending upon the extent of the use you have made of the Goods. This does not affect your statutory rights.
Once you have notified us that you are cancelling your contract, any sum debited by us from your credit or debit card or by any other means of payment will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the Goods in question are returned by you and received by us in the unused condition they were in when delivered to you. If you do not return the Goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the Goods from the amount to be re-credited to you.
This clause governs only your right to cancel the contract in circumstances where there are no faults with the Goods. It does not affect any rights that may arise in the event that there are faults with the Goods.

Cancellation by us

We reserve the right to cancel the contract between us if; we have insufficient stock to deliver the Goods you have ordered;
we do not deliver to your area; or
one or more of the Goods you ordered was listed at an incorrect price on the Website or there were any other errors made in the description of the Goods on the Website.
If we do cancel your contract we will notify you by email or telephone and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment or other losses of any kind suffered by you.


Price

The prices payable for the Goods are as set out on the Website.
Whilst we try and ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of Goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the Goods, you will receive a full refund. We shall be under no obligation to fulfil an order for Goods advertised at an incorrect price.
You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out on the Website.

Payment

Payment will be charged to the credit or debit card account provided by you on the Website order form
By placing an order, you consent to payment being charged to your credit or debit card account as provided on the order form
Payment for the goods becomes due immediately on placing your order and shall be made prior to delivery being made
All amounts stated are inclusive of VAT and/or any other applicable taxes or levy. We are registered for VAT under number GB 323280978

Delivery

We shall deliver the Goods to your address (as provided by you). The cost of delivery shall be in addition to the Price. The cost shall be subject to the method of delivery, and shall be payable at the same time and in the same manner as the Price. If re-delivery is required a further charge of £20 will be applied.
Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.

Risk

The risk in the Goods shall pass to you upon delivery to you.

Property

The property in the goods shall not pass to you until we have received the payment of the Price (and any other sums that are due or owing to us by you) in full, whether or not delivery has been made.

Guarantee
Should the goods fail in normal use within 12 months of purchase we will repair or replace them at our expense. This does not affect your statutory rights. Should you require to make use of the guarantee you must provide us access to the goods or deliver them to us as appropriate. We will then examine the goods and, if appropriate, repair or replace them.

Liability
We accept no liability for any failure, shortcomings or defects, howsoever arising, in the goods, save only that full responsibility is accepted for death or personal injury, caused by our negligence.

To the extent that the above clause is found by any court to be void, we will only accept liability in an amount not exceeding the Price.


Website

We will attempt to ensure that the information available on the Website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these
All drawings, descriptive matter and specifications of the goods on the website are for the sole purpose of giving an approximate description of the goods
We may also change, suspend or discontinue any aspect of the website, including the availability of any features, information, database or content or restrict access to parts or all of the website without notice or liability
You may not permit or create unauthorized framing of or deep linking to the Website or the creation of derivative works thereof from any other website under your management or control.
All intellectual property rights in the Website shall be owned by us absolutely.
Subject to the licence granted to you to use the Website, we reserve all rights, title and interest in the intellectual property rights in the Website. Any goodwill accruing from the use of the Website and any trade marks, trade and business names and service marks under this agreement will vest in us.

Force Majeure

We shall have no liability under or be deemed to be in breach of contract for any delays or failures in performance of the contract which result from circumstances beyond our reasonable control. We shall promptly notify you in writing when such circumstances cause a delay or failure in performance and when they cease to do so. If such circumstances continue for a continuous period of more than six months, you may terminate the contract by written notice to us.

Amendments

We may amend these terms and conditions from time to time and place the new version on the Website. Any purchases made via the Website will be subject to the terms and conditions that are in place at the time when that purchase is made, regardless of any terms and conditions that were in place before or which are put in place after.